Returns and conditions

  • We supply our high-quality specialized products to various European countries.
     
  • Shipping costs are determined by Bpost and depend on the weight and destination country.
  • Delivery time depends on the international postal system in the different countries through which the shipment passes.
     
  • Sizes and dimensions can be found with each product. If you are unsure about the dimensions of a product, please contact us for the correct measurements of the product.
     
  • If the size does not fit, you can exchange the goods for a different size. In this case, the customer will arrange and pay for the shipment to us with the tracking code, and once we have received the goods, we will send the replacement goods in the desired size free of charge. If a larger size for a particular product requires an additional charge, this must be paid first.
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  • You are obliged to check upon delivery whether the products comply with the agreement. If this is not the case, you must inform Supply Store FSDIP Shop as soon as possible and in any case within seven (7) working days after delivery, or at least thereafter in writing and/or with reasons, that the observation was reasonably possible.
     
  • If it appears that the products do not comply with the agreement, Supply Store FSDIP Shop has the option to replace the relevant products with new products or to refund the invoice value. If a clear mistake has been made by Supply Store FSDIP Shop, you can request our label for a return shipment, whereby we pay the return costs and send you the correct products at our expense.
     
  • If, for any reason, you do not wish to purchase a product, as a private individual you have the right to return the product to Supply Store FSDIP Shop within fourteen (14) days of delivery without payment of a penalty.
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  • Returns will only be accepted in this case if the specific packaging of the product is undamaged, and the costs for return shipments will be at your expense.
  • The customer may try on and fit the product (in the case of clothing), but no more than is necessary to assess the product. Sterile goods may not be opened for hygienic and medical reasons.
  • If the specific packaging of the product has been damaged or the goods have been returned soiled, this is a depreciation in value, and we are obliged to charge the customer for the costs of repackaging or cleaning the goods.
     

  • If the cancellation of the order causes additional costs, these will also be charged to the customer. These costs include the extremely high PayPal bank fees of 4% per transaction, +10 Euro reprocessing costs, and administrative costs. These costs will be deducted from the refund!

  • Never taken back:

- worn, soiled, damaged or incomplete goods
- items whose specific packaging is damaged, making the goods no longer salable.
- custom-made items for the customer

- items that cannot be returned due to their nature.

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